Privacy Policy

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out forms on our website (such as contact forms or service request forms)
• Subscribe to our newsletter
• Request a quote
• Schedule a cleaning service
• Contact our customer service team

The personal information we may collect includes:

• Name
• Email address
• Phone number
• Mailing address
• Property details (for service quotes and scheduling)
• Payment information

Automatically Collected Information

When you access our Site, we may automatically collect certain information about your device and usage of the Site, including:

• IP address
• Browser type and version
• Operating system
• Time zone setting and location
• Pages visited and time spent on those pages
• Referral sources
• Device information

We collect this information using cookies, web beacons, and other similar technologies. Please see our Cookie Policy for more information.

2. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our services
• Process and fulfill your cleaning service requests
• Send you service confirmations, updates, and reminders
• Respond to your inquiries and provide customer support
• Send you marketing communications (with your consent)
• Personalize your experience on our Site
• Analyze usage patterns to improve our Site and services
• Detect, prevent, and address technical issues, fraud, or illegal activities
• Comply with legal obligations

3. Disclosure of Your Information

We may share your personal information in the following situations:

• Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Legal Requirements: We may disclose your information where we believe it is necessary to comply with applicable laws, to exercise, establish, or defend our legal rights, or to protect your vital interests or those of any other person.
• With Your Consent: We may disclose your personal information for any other purpose with your consent.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Site is at your own risk. You should only access the Site within a secure environment.

5. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law. No purpose in this policy will require us keeping your personal information for longer than the period in which you have an account with us, plus a reasonable period thereafter for record-keeping purposes.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible, then we will securely store your personal information and isolate it from any further processing until deletion is possible.

6. Your Privacy Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• The right to access the personal information we have about you
• The right to request correction of inaccurate personal information
• The right to request deletion of your personal information
• The right to object to processing of your personal information
• The right to request restriction of processing of your personal information
• The right to data portability
• The right to withdraw consent

To exercise these rights, please contact us using the contact information provided at the end of this Privacy Policy. Please note that we may ask you to verify your identity before responding to such requests.

7. Children's Privacy

Our Site and services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

8. Third-Party Websites

Our Site may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Site, we encourage you to read the privacy policy of every website you visit.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: [email protected]
• By phone: (604) 555-1234
• By mail: 123 Cleaning Avenue, Suite 200, Vancouver, BC V6B 2K9, Canada